VAELIS — SHIPPING & PRE-ORDER POLICY

Last Updated: September 30, 2026

Certain VAELIS products may be offered as pre-orders.

Estimated Production Timeline

After a pre-order period closes, VAELIS will place the necessary production order with its manufacturing partners.

Our current estimated manufacturing timeline is:

Production: approximately 20 business days

Shipping to VAELIS

After production is completed, merchandise is expected to ship from the manufacturer to VAELIS.

Current estimated inbound shipping time:

Approximately 12–15 business days

VAELIS Processing

Once inventory arrives at VAELIS, orders will generally require:

Approximately 1–5 business days

for inspection, processing, packing, and shipment.

Customer Shipping

Once your order has been handed to the shipping carrier, the carrier's transit time applies.

Carrier delivery estimates are not guaranteed by VAELIS.

Customers will receive tracking information when available.

Estimated Fulfillment Timeline

Under normal circumstances, the current estimated timeline is:

20 business days production
+ 12–15 business days shipping to VAELIS
+ 1–5 business days VAELIS processing
+ carrier transit time to the customer

These are estimates and not guaranteed delivery dates.

VAELIS may experience delays due to manufacturing, transportation, customs, weather, carrier disruptions, holidays, supply-chain issues, or other circumstances outside VAELIS's reasonable control.

Delayed Orders

If VAELIS determines that it cannot ship an order within the timeframe represented to the customer, VAELIS will provide the applicable delay notice and cancellation/refund options required by law.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

Contact VaelisSpprt@gmail.com as soon as possible if you need to correct an address.

VAELIS cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

Lost or Misdelivered Packages

If tracking indicates that a package has been delivered but cannot be located, customers should first contact the carrier and check with household members, neighbors, or building management.

VAELIS will make reasonable efforts to assist with delivery issues.

International Orders

If international shipping is offered, customers may be responsible for applicable customs duties, taxes, brokerage fees, and other charges imposed by the destination country.

International shipments may also experience additional customs-related delays.